Return & Refund Policy

At Urban Needs BD, your satisfaction is our top priority! We always strive to provide reliable and high-quality products. However, if you face any issues with your order, we are here to help under the following simple guidelines:

🔄 When Can You Return a Product?

• If You Change Your Mind:

  • You must request a return within 3 days of receiving the product.

  • The item must be unused, in its original packaging, and accompanied by the original invoice.

• If You Received the Wrong Product:

  • Please check your order upon delivery and inform us immediately if there is any mistake.

  • The product must be kept in its original, unused condition.

• If the Product is Damaged or Defective:

  • You must inform us within 7 days of receiving the product.

  • Note: Requests made after 7 days may not be accepted.

💰 How Do Refunds Work?

• Eligibility: Refund requests must be submitted within 3 days of purchase, and the item must be unused and in its original condition.

• Refund Method: Approved refunds will be sent directly to your bKash account or through other available payment methods.

• Processing Time: Please allow 7 to 10 working days for the refund to be processed and completed after approval.